Basic skills	Thinking skills
People skills	Personal qualities

Basic Skills

Reading
Identify relevant details, facts, and specification; locate information in books/manuals, from graphs; find meaning of unknown words; judge accuracy of reports; use computer to find information.


Writing
Write ideas completely and accurately in letters and reports with proper grammar, spelling, and punctuation; check, edit, and revise for accuracy and emphasis, use computer to communicate information.


Mathematics
Use numbers, fractions, and percentages to solve problems; use tables, graphs, diagrams, and charts; use computer to enter, retrieve, change, and communicate numerical information.


Speaking
Organize and communicate ideas clearly; speak clearly; select language, tone of voice, and gestures appropriate to audience.


Listening
Listen carefully to what person says, noting tone of voice, and other body language; respond in a way that shows understanding of what is said.
 

Thinking Skills

Creative Thinking
Use imagination freely, combining ideas or information in new ways; make connections between ideas that seem unrelated.


Problem-Solving Skills
Recognize problem; identify why it is a problem; create and implement a solution; watch to see how well solution works; revise as needed.


Decision Making Skills
Identify goal; generate alternatives and gather information about them; weigh pros and cons; choose best alternative; plan how to carry out choice.


Visualization
See a building or object by looking at a blueprint, drawing, or sketch; imagine how a system works by looking at a schematic drawing.
 

People Skills

Social
Show understanding, friendliness, and respect for feelings; assert oneself when appropriate; take an interest in what people say and why they think and act as they do.


Negotiation
Identify common goals among different parties in conflict; clearly present the facts and arguments of your position; listen to and understand other party's position; create possible ways to resolve conflict; make reasonable compromises.


Leadership
Communicate thoughts and feelings to justify a position; encourage or convince others; make positive use of rules or values; demonstrate ability to have others believe in and trust you because of your competence and honesty.


Teamwork
Work cooperatively with others; contribute to group with ideas and effort; do own share of work; encourage team members; resolve differences for the benefit of the team; responsibly challenge existing procedures, policies, or authorities.


Cultural Diversity
Work well with people having different ethnic, social, or educational backgrounds; understand the concerns of members of other ethnic and gender groups; base impressions on a person's behavior, not stereotypes; understand one's own culture and those of others and how they differ; respectfully help people in these groups make cultural adjustments when necessary.
 

Personal Qualities

Self-Esteem
Understand how beliefs affect how a person feels and acts; "listen" to and identify irrational or harmful beliefs you may have; and understand how to change these negative beliefs when they occur.


Self-Management
Assess your knowledge and skills accurately; set specific, realistic personal goals; monitor progress toward your goal.


Responsibility
Work hard to reach goals, even if task is unpleasant; do quality work; display high standard of attendance, honesty, energy, and optimism.